POLICIES & CANCELLATION
New client bookings take a little extra TLC. Please arrive at least 10 minutes early to complete your new client consent form. For lash appointments, please remove contact lenses prior to your appointment.
We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will receive a call, email and/or text to confirm your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notice of cancellation or rescheduling. This is required to avoid a 50% charge of service fee.
No Show clients will get charged the full payment of missed service.
While we do accept walk-ins, we recommend you schedule your appointment through our website or prior to you leaving the salon. Laser treatments/packages, makeup application and permanent makeup require a 50% non-refundable deposit to secure your appointment.
We request that you arrive 10-15 minutes before your scheduled appointment time. This is to ensure we have all information and your experience and our technicians do not feel rushed. If you are late for a scheduled appointment, we offer you two options:
1.You may opt to shorten your treatment
2.You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge will be incurred.
RETURNS & REFUNDS
All product returns or exchanges must be unopened and unused and will only be accepted within 14 days of purchase.
Laser packages, services and Giella products are non-refundable after purchase. All packages will expire a year after first session is redeemed. Gift cards expire one year after purchase.
PRECAUTION & SAFETY
Cosmetic services can cause sensitivities and irritation, even with clients who have experienced a service successfully in the past. Additionally, there are conditions which require an esthetician to take precaution while performing a service, or require an esthetician to refuse a service on a particular client for the client’s own well-being. Please inform us of any medical conditions including pregnancy, hypertension, injuries, allergies, sun exposure, and changes in skin care routine.
PRE LASER CARE
- NO antibiotics two weeks before and after treatment
- NO sun exposure including tanning beds, spray tans, and tanning lotions
Two weeks before and after treatment, NO waxing, threading, or tweezing two weeks before treatment.
All areas being treated MUST be shaved the night before treatment.
PRE MICROBLADING/PERMANENT MAKEUP CARE
- NO antibiotics two weeks before and after treatment (Asprin, Motrin, Advil, Ibuprofen)
You are allowed Tylenol, Aleve, Naproxen